Service Delivery Policy
Last updated: 1 September 2026
1. What we deliver
Brainexis Tech Limited supplies digital services and digital deliverables only. We do not ship physical goods, and no shipping or handling charges apply to any order.
Depending on the engagement, deliverables may include source code and repositories, deployed websites and applications, design files and design systems, brand assets, configured third-party accounts, documentation, analytics dashboards and written reports.
2. How delivery works
- 1Confirmation. When your payment is received you receive an email receipt and confirmation of the engagement, normally within one business day.
- 2Kick-off. Strategy and discovery begin within 5 business days of a signed Proposal and cleared deposit.
- 3Progress access. During development you receive access to a staging URL and regular written or recorded updates.
- 4Milestone delivery. Each milestone is delivered digitally — by staging link, shared repository, cloud folder or email — for your review and approval.
- 5Final handover. After the final invoice is paid, source files, repositories, accounts and credentials are transferred to you.
- 6Hypercare. A 30-day support period follows final delivery, during which defects in the delivered work are corrected at no charge.
3. Typical timelines
| Engagement type | Indicative delivery window |
|---|---|
| Discovery and strategy sprint | 1 week |
| Design phase (wireframes to final UI) | 2 to 3 weeks |
| Development phase | 4 to 8 weeks, depending on scope |
| Launch and optimisation | From week 9 |
| Monthly retainer deliverables | Within the billed month |
These are indicative. The binding timeline for your project is the one stated in your accepted Proposal. Timelines assume that content, feedback and approvals are provided within the agreed windows; delays on your side extend the schedule accordingly.
4. If delivery is delayed
If we expect to miss an agreed date, we will tell you in writing with a revised date and the reason. Where a project is delayed by more than 30 days solely because of us, you may cancel and receive a pro-rata refund of the unfinished portion, as set out in the Refund & Cancellation Policy.
5. Geographic availability
We deliver our Services to clients worldwide, subject to applicable sanctions and export controls. We do not provide Services to individuals or entities in jurisdictions where doing so would be unlawful, or to any party subject to applicable sanctions.
6. Delivery support
Questions about the status of a delivery: email info@brainexistech.com or call +852 6268 8431, Monday to Friday, 09:00 to 18:00 HKT.
- Registered entity: Brainexis Tech Limited (CR 80815493), 8/F, China Hong Kong Tower, 8 Hennessy Road, Wan Chai, Hong Kong.