Refund Policy

Thank you for choosing Brainexis Tech. We work in transparent milestones precisely so you never pay for work you haven't seen and approved. This policy explains how cancellations, refunds, and disputes are handled for our development, design, and marketing services.

• Projects are split into milestones, each with a defined scope and deliverable.
• An initial deposit (typically 30–50%) reserves your slot in our schedule and covers discovery, planning, and resource allocation.
• Each subsequent milestone is invoiced only after you review and approve the previous one.
• Retainer services (maintenance, SEO, LiveOps) are billed monthly in advance.

You may cancel a project or retainer at any time by written notice to info@brainexistech.com. The following terms apply:

• Before work begins: the deposit is refundable minus any third-party costs already incurred on your behalf (e.g. domains, licenses, stock assets).
• After work begins: you are billed for milestones completed and for work-in-progress on the current milestone, calculated pro-rata. Any remaining balance from payments already made is refunded.
• Retainers: cancel any time before the next billing date; the current month is non-refundable once work has started.
• All completed and paid-for deliverables remain yours after cancellation.

• The project has not started and no resources have been allocated — full refund.
• We fail to deliver an agreed milestone as specified in the contract and cannot remedy it within a reasonable cure period — refund of that milestone.
• Duplicate or accidental payments — refunded in full, no questions asked.
• A project is delayed by more than 30 days solely due to us — you may cancel with a pro-rata refund of the unfinished portion.

• Milestones you have reviewed and approved.
• Third-party expenses purchased for your project: domains, hosting, plugins, themes, app-store fees, ad spend, and stock assets.
• Delays or non-delivery caused by missing content, feedback, or approvals from your side after repeated requests.
• Change-of-mind after delivery, or requests outside the originally agreed scope.
• Discounted or promotional packages, unless we fail to deliver.

Email info@brainexistech.com with your project name, invoice number, and the reason for your request. We acknowledge every request within 2 business days and resolve it within 5–7 business days. Approved refunds are returned via the original payment method; bank processing may take an additional 5–10 business days depending on your provider.

If you are unhappy with a deliverable, tell us first — most issues are resolved with a revision round at no cost. We ask that you give us the opportunity to make it right before initiating a chargeback; disputed chargebacks on legitimately delivered work may result in suspension of services and recovery of costs.

If you have any questions concerning our refund policy, please contact us at:

Email: info@brainexistech.com
Address: Uttara Sector 4, Dhaka, Dhaka 1230, Bangladesh